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Shipping Policy – Melia Desserts1. Delivery Area2. Delivery Timeline3. Freshness Guarantee4. Delivery Fees5. Delivery Conditions6. Order Changes & Scheduling7. Special & Corporate Orders

Shipping Policy – Melia Desserts

Freshly Baked. Carefully Delivered.

At Melia Desserts, every order is handcrafted and baked specifically for you. We are committed to delivering premium desserts with the highest standards of freshness, presentation, and care.

1. Delivery Area

We currently provide delivery services exclusively within:

New Cairo, Egypt

If you are located outside New Cairo, please contact us before placing your order to confirm availability.

2. Delivery Timeline

  • All confirmed orders are delivered within 24 hours.
  • Orders are processed and baked fresh upon confirmation.
  • Delivery timing is coordinated directly with the customer via phone.

During high-demand seasons (such as Eid or holidays), delivery slots are subject to availability.

3. Freshness Guarantee

All products are baked to order to ensure maximum freshness and quality.

Your desserts are not pre-stocked or stored — they are prepared specifically for your order.

We recommend consuming products within the suggested freshness period provided at delivery and storing them in a cool, dry place.

4. Delivery Fees

Delivery fees (if applicable) are calculated based on your exact location within New Cairo and will be confirmed at the time of order.

5. Delivery Conditions

  • Customers must provide accurate delivery details and a reachable phone number.
  • If the recipient is unavailable, our courier will attempt to contact them.
  • Re-delivery may incur an additional fee if delivery fails due to incorrect information or unavailability.

6. Order Changes & Scheduling

Because all items are prepared fresh:

  • Order modifications must be requested as soon as possible after confirmation.
  • Any time-specific delivery requests should be clearly communicated during ordering.

7. Special & Corporate Orders

For events, bulk orders, or corporate gifting within New Cairo:

  • Advance notice is required.
  • Custom delivery coordination can be arranged.

Please contact us directly for assistance.

Our Commitment

At Melia Desserts, we do not simply deliver desserts — we deliver handcrafted experiences. Every order is prepared with precision, packaged with care, and delivered with attention to detail to ensure it arrives exactly as intended.

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